Technical Support

Introduction

We offer assistance for Blend4Web commercial license owners with any technical issues which may arise. We offer two levels of technical support: standard and premium.

Standard Technical Support

Subscription for standard technical support is acquired automatically when a customer purchases a Blend4Web PRO license. It lasts for 1 year and can be renewed at half price. This level of technical support is very affordable yet still provides many benefits and significantly speeds up your development process.

Access to updates ensures that all your Blend4Web-based products will maintain and improve their performance and quality as well as receive bug fixes. This is especially important in regards to rapidly evolving Internet technologies.

Technical support guarantees that you receive assistance in the event of any urgency (for example, a broken browser feature or an unforeseen new project with a strict deadline).

Premium Technical Support

Premium technical support raises the level of cooperation between our teams to a completely new level. We give your project a priority and directly assist you in developing, debugging, optimizing and deploying your 3D Web apps.

When necessary, we provide you with situation-specific code examples and/or blend file setups which you can learn from and re-use in your own work.

We cooperate with you as closely as possible and provide direct consultations with experienced Blend4Web developers via phone, VoIP and chat.

In our experience, this level of technical support is crucial for teams which have a task to achieve the highest visual quality standards, work on big projects and strive to meet harsh deadlines.

Choose an Option For Your Needs

Compare and select the level of technical support below which best suits your needs.

Components and terms of use Standard technical support Premium technical support
E-mail support
Standard technical support
Premium Technical Support
Access to PRO SDK updates
Standard technical support
Premium Technical Support
Assistance in debugging, optimizing and deploying web apps
Standard technical support
Premium Technical Support
Providing situation-specific code examples and/or blend file setups
Standard technical support
Premium Technical Support
Emergency bug fixes
Standard technical support
Premium Technical Support
Consulting with Blend4Web developers directly
Standard technical support
Premium Technical Support
Telephone/VoIP calls
Standard technical support
Premium Technical Support
Personal manager
Standard technical support
Premium Technical Support
Maximum response time (during business days)
Standard technical support
72 hr
Premium Technical Support
24 hr
Cost per single developer
Standard technical support
free *
Premium Technical Support
$1490 **
Renewal cost per single developer
Standard technical support
$490 per year
Premium Technical Support
$990 per month

* valid for 1 year from the date of license purchase

** for the first month

Purchase or renew your technical support subscription using this order form. If you need more information, please contact us.