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Addon is not compatible with "Windows x64" platform.

21 April 2015 18:36 #2103
We have been chasing the issue for a day and this is what we found. The plug-in is dependent on

Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
http://www.microsoft.com/en-us/download/confirmation.aspx?id=13523

Every system where it has failed show did not have this, when we installed it bingo all problems went away.

I we find something else I'll report back.

If this fixes the issue of 'Addon is not compatible with "windows x64" platform' will you guys install the MS Runtime Library?
21 April 2015 23:24 #2106
Thanks for the info.

We will check the issue on some "clean" machine (actually there is not much Windows computers here in Blend4Web ).

will you guys install the MS Runtime Library?

As I understand from here, the GPL license forbids to provide MS runtimes inside programs. I think we should find some other solution here.
Blend4Web Team
https://twitter.com/AlexKowel
22 April 2015 19:20 #2108
We've managed to build addon modules with Microsoft Visual C++ 2013. I think the problem should be fixed now, check our new release coming next week.
Blend4Web Team
https://twitter.com/AlexKowel
29 December 2015 19:46 #6169
Hi! Dear Devs. seems probem is still there.

Win7 64bit sp1 & vc2008(x86&x64) & vc2010(x86&x64) & vc2013(x86&x64) & vc2015(x86&x64)
& all access right
& unzip blender2.76 on desktop.

& test add-on 15.11 15.12

Thanks for you Great works!
30 December 2015 17:50 #6189
Hi!
We can't reproduce this behavior, so I've added a tracing code to 15.12 addon. It will not fix the issue, but it just generates useful information. Run Blender in cmd with installed addon and then show me the blender console output. Also in the current directory you will see a new one, named "cover". Attach it here, please.
Alexander (Blend4Web Team)
04 January 2016 00:10 #6226
I can't believe it's happening again…
Blend4Web Team
https://twitter.com/AlexKowel
15 October 2016 00:12 #12738
Hi there!
At our Cineca virtual school we encountered that issue too with a student. The PC has a windows 10 x64 os.
We tried to fix the permissions and the visual studio stuff but everything is ok, after that we saw the blender 32bit recommendation and tried it with no success…
In the end what worked is to open blender with administration privilege


Hope it helps to investigate!

Daniele
17 October 2016 16:02 #12784
Hi Daniele,

Thanks for reporting this. We'll take look at the issue.
Development Lead | Twitter
 
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